DELIVERY & RETURNS

Delivering doses of positivity and happiness to your doorstep

Upon placing your order, please note it may take up to 24 to 48 hours for your order to be processed and dispatched. 

 

Frequenza is a small, independent and growing business which is ran by one individual so your orders will have a grace period upon your order. We would like to thank you in advance for your patience and understanding. We are sure you will be satisfied with your purchase!

 

All orders are sent as a tracked service and are delivered Monday - Friday (exc. Bank or Public Holidays)

A signature is not currently required at the point of delivery.

Delivery Options

Standard Delivery  (UK orders only) - Royal Mail Tracked 24

Standard shipping is £4.99 for up to 1kg, orders over 1kg will be £6.99. Standard Delivery service includes Northern Ireland, Scottish Highlands, Isle of Man and Jersey. 

or FREE on orders over £60.00.

Standard Delivery  (UK orders only) - Royal Mail Tracked 48 

Standard shipping is £3.99 for up to 1kg, orders over 1kg will be £5.99. Standard Delivery service includes Northern Ireland, Scottish Highlands, Isle of Man.

or FREE on orders over £40.00.

Delivery to Europe

Royal Mail Tracked 

Delivery to Europe is £7.99 up to 1kg, orders over 1kg will be £12.99. All deliveries to Europe will be sent via the Royal Mail Tracked. Please allow 3 to 5 working days from date of dispatch until receipt of your delivery. Frequenza won’t be held responsible for delays in delivery due to Royal Mail. 

Delivery to Worldwide

Delivery to worldwide is £18.99 up to 1kg, orders over 1kg will be £22.99. This is a tracked 5 to 7 day service with Royal Mail. Frequenza won’t be held responsible for delays in delivery due to Royal Mail.

Returns 

Not quite right?

·       You have within 14 days from the date you received the order to contact Frequenza and request a refund with a reason for your return. You then have an additional 14 days to return the item. 

·       All returned items must be unused and returned with the original packaging. 

·       Please ensure that the package is wrapped securely and for your protection, please retain your proof of postage as we cannot accept liability for goods lost or damaged in transit. 

·       By placing an order at Frequenza, you are responsible for the cost of returning an item back. 

·       Your returned items will be refunded minus the cost of the initial shipping of your order.

·       You will be contacted regarding your return within 48 hours of Frequenza receiving the item.